Joan

Automation is Not a Four-Letter Word

In recent years the purpose of automation has shifted from increasing productivity and reducing costs, to broader issues, such as increasing quality and flexibility...Wikipedia Automation for the service-based business may seem contrary to the mission... Read >

5 Negotiating Mistakes

"You've been in business for a few years (or 20) and have earned a certain degree of respect from your customers and colleagues. While some people struggle, getting new business is as easy for you as breathing. Yet you sometimes find yourself beholden to ... Read >

5 Steps of Effective Delegation

No matter how much you may "know" you should delegate, you may find yourself squaring off with a high degree of resistance. It may be your biggest challenge of all; trusting someone else to get the job done as well as you think you do, and taking the time... Read >